--- title: I received a gift but don't know who sent it description: Under GDPR, we can't disclose a sender's personal information (including their name or company) to a recipient without their permission. This protects everyone who uses our service, including you when you send gifts. --- [Skip to content](https://comms.wellboxes.co.uk/help/received-a-gift-but-dont-know-who-sent-it#main-content) English Show submenu for translations [![WellBox Gifts](https://comms.wellboxes.co.uk/hs-fs/hubfs/WellBox%20Azuki%20Burgundy%20Logo%20Small.png?width=300&height=58&name=WellBox%20Azuki%20Burgundy%20Logo%20Small.png)](https://www.wellboxes.co.uk/) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [WellBox Product Support](https://comms.wellboxes.co.uk/help?hsLang=en) 2. [Sending Gifts](https://comms.wellboxes.co.uk/help/sending-gifts?hsLang=en) # I received a gift but don't know who sent it ## For GDPR reasons, we can't share the sender's details directly with recipients. However, if you get in touch with our team, we can pass a message to the sender letting them know their recipient is trying to identify them, and the sender can then choose to introduce themselves. If you've received a gift and there's no sender information included, we're here to help - but there are limits to what we can share. ##### **Why we can't tell you who sent it** Under GDPR, we can't disclose a sender's personal information (including their name or company) to a recipient without their permission. This protects everyone who uses our service, including you when you receive gifts. ##### **What we can do** If you get in touch with our team, we can reach out to the sender on your behalf and let them know that their recipient is asking. The sender can then choose to identify themselves to you directly. ##### **How to contact us** To request this, please get in touch with our team with any details you have about the gift (delivery date, what was in the box, where it was delivered) and we'll do our best to match it to the sender. - [Orders](https://comms.wellboxes.co.uk/help/orders?hsLang=en) - [Delivery and Shipping](https://comms.wellboxes.co.uk/help/delivery-and-shipping?hsLang=en) - [Sending Gifts](https://comms.wellboxes.co.uk/help/sending-gifts?hsLang=en) - [Billing and Invoices](https://comms.wellboxes.co.uk/help/billing-and-invoices?hsLang=en) - [eGift Cards](https://comms.wellboxes.co.uk/help/egift-cards?hsLang=en) - [Branding and Customisation](https://comms.wellboxes.co.uk/help/branding-and-customisation?hsLang=en) [![WellBox Logomark Azuku Burgandy](https://comms.wellboxes.co.uk/hs-fs/hubfs/WellBox%20Logomark%20Azuku%20Burgandy.png?width=64&height=69&name=WellBox%20Logomark%20Azuku%20Burgandy.png "WellBox Logomark Azuku Burgandy")](https://www.wellboxes.co.uk) Unit B, Canalside, John Gilbert Way, Old Trafford, Stretford, Manchester, M17 1UP Copyright © 2026, WellBox